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  >> How to Order  

  >> Check Your Flat Rate  

  >> Q & A  

1. Select desirable item > ADD TO CART > CHECKOUT

2. Make sure total item in MY SHOPPING CART less than 50KG > PROCEED TO CHECKOUT

3.  Fill in correct shipping details > CONTINUE TO SHIPPING METHOD

4.  Select correct rates based on distance range(KM) provided in the FLAT RATES > CONTINUE

5.  CLICK on ''I have read and agreed to the Return & Refund Policy'' > PLACE YOUR ORDER

6.  CHOOSE either one of available payment method & make payment

7.  Sit, enjoy coffee and wait~

GET IN TOUCH

Have any questions? Don't worry, We're are here!            
We'd love to provide you with more insightful information and solution.
   

Reach us during this time for faster response:
Monday - Friday: 9am - 6pm
Saturday: 9am - 1pm

1. Go to Google Maps

2. Choose Direction

3. Key in Chua Electrical Trading Sdn Bhd for Starting Point

4. Key in Receiver address for Destination

5. Choose correct Flat Rate option by distance (KM) as provide in Google Maps

**Choose distance range based on the longest route shown on the Google Maps**

 1. What is this service?

• Same-day delivery service for Batu Pahat residents.

2. What item can I purchase using this service?

• All items from our website can be delivered using this delivery service except for explosive item (eg.butane gas).

3.  How to choose correct shipping fee during checkout?

• You may calculate distance between your home and our distance and pick the correct range (KM).

4.  What tool can I use to calculate distance?

• You may use Google Maps.

5. Why is my location range(KM) does not have any coverage for delivery?

• In order to ensure parcel to be delivered within few hours, distance has to be limited. But if you still want to use this delivery service just contact us.

6.  Can I purchase several items in one order using this service?

• Yes. You can add several items up to 50KG to be delivered in just one order.

7.  How can I make sure total weight do not exceed weight limit?

• You can see total weight of items added to cart before checkout.

8.  How long is the delivery time frame?

• Your parcel will be delivered within 2 hours.

9.  What is the payment method available?

• You may use Credit/Debit card, Online Banking, Boost, Touchngo, Grabpay, and Maybank QRPay to make payment.

10.  Can I choose to pay by COD?

• Unfortunately we do not accept COD payment method to ensure contactless delivery.

11.  Who will be responsible if parcel loss or damaged?

• Grab Express will be the bearing party with coverage of up to RM500 per delivery.

12.  What is your return/refund policy?

• Item is returnable if you received wrong item.
• Item returned must be in good condition apart from the manufacturer defect.
• Item shall be returned in its original packaging as received.
• Refund will be made within 7 days after inspection of the item returned.
• Return/refund can only be made within 7 days after parcel received.

13.  If the item received malfunction after 7 days can I return the item and get refund?

• No. But for item with Manufacturer Warranty, you may claim it with the brand customer care.